Returns and Exchanges Policy
STALEKS is committed to providing high-quality professional beauty tools, but if you are not satisfied with your purchase, you can return unused items within 14 days of receipt. Please ensure that all products remain in their original packaging and meet hygiene standards to be eligible for a full refund.
Submit a Request
Contact our customer support team via email with your order number and the reason for the return to receive an authorization code.
Prepare the Package
Securely pack the unused beauty tools in their original, unopened packaging to ensure they are not damaged during transit.
Ship the Item
Send the package to our designated return center using a tracked shipping service; please note that return shipping costs are the responsibility of the customer.
Wait for Inspection
Once we receive and inspect the items for hygiene compliance, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing